Refund Policy

A Legal Disclaimer 

 

Custom, Made-to-Order Items

Our team here at Giddy Art take pride in the work that we do, and we want to continue serving customers for years to come. Because of this, all of our items are made-to-order specifically for you at the time of purchase, all sales are final. We do not accept returns, process exchanges, or issue refunds once an order has been placed and production has begun. Only certain exceptions apply. Please see below for more information.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, never arrived or if you received the wrong item or wrong size. Please contact us immediately at GiddyArtAdmin@gmail.com with your Order number and picture proofs and we will make this right for you as quickly as we can with a replacement, or a full refund. 

 

Timeframe: You must notify us within 7 days of delivery.

 

Proof: Photos of the damage(s) or incorrect item(s) are required.

 

Resolution: Once email has been received we will investigate this issue further. Once approved we will provide a replacement of the exact same item or issue a full refund to your original payment method.